Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at [service@sunkissedstep.com]. Please note that returns will need to be sent to the following address: 

If your return request is approved, we will send you instructions on where to ship the package. We will not accept items returned directly without prior authorization.

You can always contact us for any return question at [service@sunkissedstep.com]. 

Refund Policy for Defective, Damaged, or Incorrect Products

We are dedicated to providing high-quality products and ensuring a satisfying shopping experience for our customers.

If you receive a product that has a quality defect or was damaged during transit, please contact us within 7 days of receiving your order.

1. How to Submit a Request

To help us review your request, please provide the following information:

Your order number.

Photos or videos that clearly show the defect, damage, or incorrect item, along with a brief description of the issue.

Our customer service team will review the information provided and contact you regarding the next steps. 2. Solutions

Replacement: If a product is confirmed to have a quality defect or damage, we will send you a replacement free of charge.

Refund: If a product is confirmed to have a quality defect or damage, and a suitable replacement or other reasonable solution cannot be provided, we will issue a refund to your original payment method in accordance with our policy.

Other Solutions: In appropriate cases, we may discuss and agree upon other solutions that are mutually acceptable to both parties.

3. Exclusions from the Quality-Based Refund Policy

This quality-based refund policy does not cover the following:

Physical damage caused by the buyer (e.g., dropping, impact, or other external forces).

Damage resulting from improper installation or incorrect use of the product.

Issues arising from unauthorized disassembly, modification, or alteration of the product’s structure.

Natural aging or reasonable wear and tear resulting from normal use.

Damage occurring after delivery due to improper storage or handling by the buyer.

However, these exclusions do not apply if the issue stems from an original manufacturing defect or if the seller is held liable under applicable consumer protection laws.

4. Return Instructions and Review Process

Please do not discard, modify, or return the product without first receiving instructions from our customer service team.

We reserve the right to review each request based on the information and evidence provided by the customer.

This policy does not limit any rights or legal remedies available to consumers under applicable law.

5. Contact Us

If you need assistance or wish to submit a claim regarding a product issue, please contact us via the following channels:

Customer Service Email: [service@sunkissedstep.com]

Please include your order number in your email so that we can promptly locate your order and provide the necessary assistance.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at [service@sunkissedstep.com]